Managing your community
Having a promotion/ awareness plan
from launch to ongoing management always have promotion/awareness plan.
Use existing promotion channels in your company (newsletters, websites, emails etc.)
If an external / public community then take advantage of social media.
2 Have resources and guidelines to support your community
have a clear code of conduct
set a tone of conversations.
community moderation strategies
there should be 3 types of resources
core team resources (active day to day management and moderation of community)
Extended team resources (employees)
Community resources(MVPs, Volunteers etc)