Now that you have a launch strategy in place, you need to have a measurement framework to keep track of whether your efforts are bearing fruitition.
Here is an exhaustive list:
New member registrations
Most active members
No. of First time contributors
No. of customer service tickets
cost savings for customer service
Tech support tickets
cost savings for tech support
mentions on other sites
referrals to community
We will cover community metrics in more detail in the next chapter.